For assistance: Call the EFSCares Hotline at 321-631-8569
Students experiencing a crisis that requires immediate attention should dial 211 or
the National Suicide Prevention Lifeline at 988
For non-emergency program questions: Emily Tonn, MA, LMHC Student Assistance Program Liaison email@example.com 321-433-7715
EFSCares Frequently Asked Questions
Who can use this service?
This service is only for enrolled students of Eastern Florida State College.
How do I qualify?
You must be enrolled as a part- or full-time EFSC student to qualify for the services.
How much does it cost?
The services are free.
Will my instructors be notified if I use the services from this program?
In most instances your instructors will not be notified. This is a confidential service.
However, if you utter language or demonstrate behavior in the classroom or on campus
that makes you a threat to yourself or others, your instructors may refer you to the
services and will be informed when you are cleared to return to the classroom. Instructors
are encouraged to recommend the services to students who disclose or demonstrate that
they have personal challenges that are impeding their academic progress.
How do I access the services?
There are several methods for accessing the services. You may self-refer, which is
the preferred method and you simply call GEE Resolutions at 321-631-8569 to start
the assistance process. Instructors and staff may also refer you if they feel you
need counseling support or feel that you or others are in imminent danger based on
your behavior or perceived verbal threats.
What if I’m having a bad day? Am I going to be perceived as a threat to myself or
Absolutely not. This service is intended for students to have a confidential and professional
resource to help them navigate behavioral health needs. This is not a punitive service.
It is designed specifically with the purpose of helping students effectively manage
their personal challenges.
What is the number?
321-631-8569 - This number will put you in touch with a GEE Resolutions operator who
will assist you in accessing student assistance services.
Will EFSC be monitoring my call?
No. EFSC is not tied into this free service or the telephone triage. You will be connected
to a trained professional who will assess your personal problem and refer you to additional
services as needed.
How many counseling sessions am I eligible for?
Students are eligible to receive as many as six free counseling sessions per year.
However, in extreme cases, more can be authorized if advised by the counselor.
What is the process if I make the initial call to EFSCares?
First, the trained professional will assess your personal problem. Second, if necessary,
you will be referred for follow-up services that could include short-term counseling
services. Short-term counseling locations are geographically convenient for student
access and can be scheduled as face-to-face sessions.
What if my problem requires long-term services?
The college is contracted with GEE Resolutions to provide each student with as many
as six counseling sessions per year. If additional sessions are needed as determined
by the counselor, the counselor will work with students and their insurance provider
to find low cost services at the students’ expense.