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Help is Available

For assistance:
Call the EFSCares Hotline at 321-631-8569

Students experiencing a crisis that requires immediate attention should dial 211 or the National Suicide Prevention Lifeline at 988

For non-emergency program questions:
Emily Tonn, MA, LMHC
Student Assistance Program Liaison

EFSCares Frequently Asked Questions

Who can use this service?

This service is only for enrolled students of Eastern Florida State College.

How do I qualify?

You must be enrolled as a part- or full-time EFSC student to qualify for the services.

How much does it cost?
The services are free.
Will my instructors be notified if I use the services from this program?
In most instances your instructors will not be notified. This is a confidential service. However, if you utter language or demonstrate behavior in the classroom or on campus that makes you a threat to yourself or others, your instructors may refer you to the services and will be informed when you are cleared to return to the classroom. Instructors are encouraged to recommend the services to students who disclose or demonstrate that they have personal challenges that are impeding their academic progress.
How do I access the services?
There are several methods for accessing the services. You may self-refer, which is the preferred method and you simply call GEE Resolutions at 321-631-8569 to start the assistance process. Instructors and staff may also refer you if they feel you need counseling support or feel that you or others are in imminent danger based on your behavior or perceived verbal threats.
What if I’m having a bad day? Am I going to be perceived as a threat to myself or others?
Absolutely not. This service is intended for students to have a confidential and professional resource to help them navigate behavioral health needs. This is not a punitive service. It is designed specifically with the purpose of helping students effectively manage their personal challenges.
What is the number?
321-631-8569 - This number will put you in touch with a GEE Resolutions operator who will assist you in accessing student assistance services.
Will EFSC be monitoring my call?
No. EFSC is not tied into this free service or the telephone triage. You will be connected to a trained professional who will assess your personal problem and refer you to additional services as needed.
How many counseling sessions am I eligible for?
Students are eligible to receive as many as six free counseling sessions per year. However, in extreme cases, more can be authorized if advised by the counselor.
What is the process if I make the initial call to EFSCares?
First, the trained professional will assess your personal problem. Second, if necessary, you will be referred for follow-up services that could include short-term counseling services. Short-term counseling locations are geographically convenient for student access and can be scheduled as face-to-face sessions.
What if my problem requires long-term services?
The college is contracted with GEE Resolutions to provide each student with as many as six counseling sessions per year. If additional sessions are needed as determined by the counselor, the counselor will work with students and their insurance provider to find low cost services at the students’ expense.
How do I get started?
Call 321-631-8569