Help Desk Support Technician - Certificate Program
As a help desk support technician, you'll use your technical skills and customer service abilities to assist people in real-time with computer and network problems. If you're interested in pursuing a career in this field, obtaining a Help Desk Support Technician Certificate from Eastern Florida can be an excellent first step.
This College Credit Certificate (CCC) program focuses on training students to become capable support technicians, who can provide hands-on technical assistance. You'll learn essential skills such as computer repair and software installation, preparing you for industry certification and improving your job prospects.
With the increasing demand for customer support specialists in high-tech companies, having the core technical competencies sought by employers can greatly enhance your employability. By completing this certificate program, which typically takes around two semesters, you'll be better positioned for various information technology (IT) help desk roles.
The credits you earn from this program can be applied toward earning EFSC's Computer Information Technology Associate in Science (A.S.) degree. That degree includes Help Desk Support as one of its specialization options, providing you with further opportunities for career growth and advancement.
Help Desk Support Technician - Certificate Program
Help Desk Support Technician Certificate - Course Curriculum
The classes for this certificate are available in different formats: hybrid (a mix of online and face-to-face) or in person at EFSC's campuses in Cocoa, Melbourne, Palm Bay, and Titusville, with exact location availability based on scheduling each term. This flexibility allows you to attend school even if you're currently working.
You'll have access to interactive computer labs where simulation systems enable you to practice the actual duties performed by a Help Desk Support Technician. This hands-on approach helps you gain valuable experience and prepares you for real-world scenarios in the field.
Help Desk Support Technician Certificate - Admissions Information
If you're interested in pursuing the Help Desk Support Technician Certificate, you should follow EFSC's regular admissions process to apply. To get started, it's a good idea to have a brief conversation with one of Eastern Florida's academic advisors. They can provide you with the necessary information and guidance to begin the application process smoothly.
With no placement testing requirement and no general education requirements, the enrollment process is streamlined.
Brief Costs and Financial Aid Eligibility
For those pursuing the Help Desk Support Technician Certificate at EFSC the cost for in-state tuition and fees is approximately $1,665. However, this does not include additional expenses, such as course materials or lab fees.
Eligible students may receive scholarships or financial aid. These programs can help to reduce the out-of-pocket costs so we recommend that you explore these options to see if you qualify for any financial assistance.
College Courses You Would Take
The certificate curriculum is comprised of five courses and an internship. It's important to note that these courses must be taken in a specific order, as they build on one another. Contact an EFSC academic advisor to learn more about any prerequisites or other requirements for this certificate. Here's a brief overview of some of the programs' courses:
Covers the troubleshooting, repair, and maintenance of computer hardware, operating systems, networking, and security.
Teaches service desk technologies, tools, and techniques, while preparing you to support enterprise support operations within an organization.
Introduces the current Microsoft server O/S (including installation, user/group accounts, authentication, and more), and lays the foundation for more advanced concepts.
Provides a broad-based knowledge of customer service support skills and techniques, while preparing you to support enterprise support operations within an organization.
Why Become a Help Desk Support Technician Through EFSC?
Build a Career
Once you complete the certificate program, you'll be qualified for various positions, such as:
- Level 1 & 2 Help Desk Technician
- Computer Repair & Maintenance Technician
- Software Installer
- Junior Database or System Administrator
These job roles offer entry-level opportunities to apply your newly acquired skills and knowledge. It's a great starting point to launch your career in the technology industry!
Prepare to Get Certified
You will have the opportunity to earn valuable computer industry certifications directly through EFSC. Such certifications have become increasingly important in today's workforce. They demonstrate your knowledge and proficiency in specific technical areas, making your résumé more impressive, potentially leading to higher salaries, aiding in job retention, and appealing to employers.
EFSC also offers a no-cost, multi-day certification boot camp to students who successfully complete the CET 1176: Computer Maintenance and Repair course (required for this certificate) with a grade of C or better. This boot camp provides intensive preparation for the CompTIA A+ certification, further enhancing your career prospects.
Earn a College Degree...or Two
If you're looking to further your education, the credits you earn from this certificate can be applied toward the Computer Information Technology A.S. at Eastern Florida. You'll have the option to choose one of three specializations: Database Administrator, Geographic Information Systems (GIS), or Help Desk. This allows you to focus your studies on the area that interests you the most.
Once you successfully complete an associate degree program, you'll also have the opportunity to pursue a bachelor's degree at Eastern Florida. If you have a passion for technology-related subjects, the Computer Information Systems Technology BAS could be a great fit for you. This program offers five options for career specialization: Cybersecurity, Data Science, Networking Systems, Program and Software Development, or Project Management. You can choose the specialization that aligns with your career goals and delve deeper into the specific field you're interested in.
Related Computer Programs
If the role of a Help Desk Support Technician piques your interest, Eastern Florida State College offers additional degree and certificate programs that you might want to explore.