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IT Support Resources

EFSC IT Support Desk
7 AM to Midnight, Daily
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Student Services Online Reference Guide

About IT

The mission of the Information Technologies Office is to provide the college community with access to effective, reliable, secure, innovative, and accessible technology solutions and services in support of the College’s mission. 

The goals of the Information Technologies Office are to:

  • Support and promote the productive use of technology
  • Provide a reliable, secure, and responsive technology infrastructure and environment
  • Implement innovative, cost-effective, and high-quality technology solutions to meet college needs 
  • Provide timely, efficient, and exceptional technology support
  • Maintain effective communication and collaboration with the college community
  • Attract, develop, and retain outstanding information technology personnel

To accomplish this mission the department is structured into the following functional areas:

Enterprise Application Services
  • Enterprise & Web Applications
  • Banner
  • myEFSC
  • Learning Management System
  • State and Dynamic Reporting
  • Mobile Applications
Network and Cloud Services
  • Network
  • Internet
  • Voice
  • Desktop support
  • Lab Management
  • Server Maintenance
  • Disaster Recovery
  • Database Administration
  • Enterprise & Student Email
Technical Support Services
  • IT Support
  • User Training
  • IT Purchasing Recommendations