COVID-19 Update: As of Aug. 3, select EFSC services are available on campus, with prior appointments required in most cases and facial coverings and social distancing requirements in place. See the Updated Student Services Guide for details about on-campus access and continuing virtual services. EFSC will reopen its four campuses in August for the Fall Term with many classes online, limited in-person classes and safety measures in place to protect against COVID-19. View Reopening Plan updates & FAQ.

Information Technology at EFSC

The mission of the Information Technology Department is to provide support for educational endeavors through access to consistent, reliable, innovative and accessible technology in support of the mission of the college.

The staff of the Information Technologies Department will:

  • Support and promote the productive use of technology.
  • Ensure that all technology is secure and performing reliably.
  • Provide timely, effective end-user support.
  • Create and Implement cost-effective solutions designed to meet the college‚Äôs needs.
  • Maintain positive relationships with end-users through effective communication.
  • Provide training to end-users in the use of software applications, hardware and new technology.
  • Provide a reliable and secure network that supports student learning and administrative services.
  • Offer technology support for network, audio/visual, computer, multimedia, voice, and enterprise applications to students, faculty and staff of the college.

To accomplish this mission the department is structured into the following functional areas:

Information Technologies Functional Areas 

Web Applications

  • Enterprise & Web Applications
  • Banner
  • myEFSC
  • Learning Management System
  • State and Dynamic Reporting
  • Mobile Applications

Network and Infrastructure Services

  • Network
  • Internet
  • Voice
  • Desktop support
  • Lab Management

Systems Support & Administration

  • Server Maintenance
  • Disaster Recovery
  • Database Administration
  • Enterprise & Student Email

User Services

  • IT Support
  • Call Center
  • User Training
  • IT Purchasing Recommendations



IT Technical Support

EFSC IT Technical Support Desk
7 AM to Midnight
Seven Days a Week

Submit an IT Ticket for Assistance
Live chat with an eastern florida representative

Student Services Online Reference Guide