COVID Alerts:

Click for COVID Safety, Reporting Information, including 6-foot social distancing requirement in all college buildings, mask and vaccination practices, and the process for student Return to Campus approvals. To support students with Spring Term applications and registration, on-campus services are available on a walk-in basis or by appointment, with virtual options also still in place. See the Student Services Guide.


SAIL Contact Info


Please also see the information box on the SAIL landing page for important details on in-person and virtual services.

Campus Office Locations

Cocoa: Bldg. 11, Room 147
Melbourne: Bldg. 10, Room 118

Campus Contacts

Cocoa & Titusville
Telephone: 321-433-7295

Telephone: 321-433-5650

Palm Bay & Eastern Florida Online
Telephone: 321-433-5868

Fax (All Locations): 321-433-7643

How to Request Accommodations at EFSC

The SAIL team is available to assist students and faculty Monday - Thursday, from 7:30 AM to 5 PM. On-campus and virtual appointments are available from 8 AM to 4:30 PM. SAIL offices are open for walk-in services, however appointments are encouraged to ensure student confidentiality and social distancing guidelines in office waiting areas. To schedule an on-campus or virtual appointment, please call or email the Access Specialist on your campus from the list below. If you need assistance with accommodations due to a COVID-19 diagnosis or quarantine, visit SAIL's Immediate Temporary Accommodations information page.

Cocoa & Titusville Campuses

Nichole Clement, 321-433-7295

Melbourne Campus

Lynn Dallas, 321-433-5650

Palm Bay Campus & Eastern Florida Online

Lisa Casillas, 321-433-5868

Faculty and EFSCares inquiries should be directed to SAIL Administration:

Emily Tonn, SAIL Director, 321-433-7715

Kathleen Simmons, Asst. Director, Access Tech & ADA Coordination, 321-433-5939

SAIL Blue icon

The process of requesting accommodations at Eastern Florida State College can start as soon as a student has applied and been accepted to the college. Students can call or visit a Student Access for Improved Learning (SAIL) office at any point in the process.

Accommodation Steps

Step 1:  Complete the required SAIL forms

For official accommodations to be approved, EFSC students must provide a completed Intake/Access Application Form [Download form for writable/savable capability] You can fill in a downloaded form electronically with your computer and then save and print for completion and signatures.

You must also read the SAIL Policies and Procedures and then sign and return the acknowledgement of receipt section in the policies PDF.

Step 2:  Provide disability documentation from a licensed provider

EFSC students have two options to provide supporting documentation, which must come from an official source such as:

  • Licensed Health care providers
  • High school/College records
  • Licensed Mental health care providers
  • Veterans Administration
  • Vocational Rehabilitation

Option 1: You may give the Disability Documentation Form to your provider for them to complete and return to the SAIL office. The form must be completed by a licensed professional and should preferably be typed rather than hand written. It may be faxed to the SAIL office directly from the physician's office. The SAIL fax number is 321-433-7643.

Option 2: You may provide the SAIL office with copies of medical records, evaluations or diagnostic reports that have been completed by a qualified professional and that meet these guidelines:

  1. Documentation is typed and on letterhead (*notes on prescription pads will not be accepted) and includes the diagnostician's name, title, professional credentials, date, and signature.
  2. Is current, within the last 5 years for Learning Disabilities is recommended, last 6 months for psychiatric disabilities, or last 3 years for all other disabilities (does not apply to physical or sensory disabilities of a permanent or unchanging nature)
  3. The specific diagnosis of the disability is clearly stated, not vague or inconclusive. A DSM-V diagnosis should be noted when appropriate.
  4. Include complete educational, developmental, and medical history relevant to the disability for which testing accommodations are being requested
  5. Includes a list of all test instruments used in the evaluation report and relevant scores used to document the stated disability (does not apply to physical or sensory disabilities of a permanent or unchanging nature)
  6. Describes the functional limitations within an academic setting resulting from the disability.
  7. Relevant medications and their potential side effects are noted.
  8. If possible, the documentation should include suggested accommodation(s) and/or auxiliary aid(s) for the student.

Step 3:  Visit a SAIL office for required meeting to drop off and/or review forms

Bring all of the completed forms from Step 1, and your medical documentation from Step 2 (if it has not already been faxed to the SAIL team) to one of the offices listed below:

Cocoa Campus: Building 11, Room 147
Melbourne Campus: Building 10, Room 118
Palm Bay Campus: Building 1, Room 121
Titusville Campus: Building 3, Room 124 (Wednesdays Only)

The student must be present when dropping off the forms. Parents are welcome to come with the student on the initial visit, with the student’s permission. You can also discuss possible testing accommodations with the SAIL advisor and learn more about that process through the testing and exam accommodations webpage.

Once all intake information and forms have been submitted, please allow at least two weeks for processing. Therefore, it is highly advisable to submit all required documents early during the term. Please note that if you submit documentation/forms within 3 weeks of final exam week, any approved accommodations will not be available until the beginning of the next term.

Step 4:  If accommodations are approved, schedule a Welcome Meeting to review the accommodation plan & Teacher Notification process

If accommodations are approved, you and the SAIL access specialist will schedule a Welcome Meeting so that the access specialist can:

• Review and explain the approved accommodations

• Provide instructions for When and How to electronically submit Teacher Notification (TN) Forms to instructors. These are emailed notices that are sent to EFSC instructors to alert the instructor of the accommodation(s) the student has been approved to receive. These notices allow the instructor to prepare for any accommodation(s) that may require a change to what they usually do.

PLEASE NOTE: You MUST submit your Teacher Notifications (TNs) online through the myEFSC Portal EVERY SEMESTER for your instructors to receive notice of your approved accommodations. They are not done automatically as the College needs your permission to send TNs each term. Get more details about how to submit the Teacher Notifications online through myEFSC. Also remember that even though you (the student) may give permission for a Teacher Notification to be sent to your instructor(s), it is still your responsibility to discuss the accommodation(s) with your instructor prior to or on the first day of class.

• Share information on resources and supports  that may be beneficial to you, such as the EFSC Academic Success Centers, Writing Centers, Testing Centers & procedures, etc.

Step 5:  Monitor accommodations and update as needed

While Eastern Florida students are not required to update your accommodations every semester you may find that some are working well and others are not. We encourage you to interact with your SAIL access specialist at least once per semester to review your progress, see if alternate accommodations are warranted, and plan for the next semester. This is especially important if you require specific accommodations such as sign language interpreters or auxiliary aids.