Explore the 911 program

Note: This course is not currently offered. Email the program coordinator if you'd like to be added to a waitlist and notified when the 911 Public Safety Telecommunicator course is available.

The fields of Criminal Justice and Emergency Services are growing occupations and Telecommunicators are essential to the operation of any Communications Center within these divisions.

The Public Safety Telecommunicator (Emergency 911 Dispatcher) course is an eight-credit, entry-level training program designed to give the student experience in handling equipment commonly used in a Public Safety communications environment, as well as knowledge of the basic tasks performed by a telecommunications officer.

The program prepares students for civilian employment as police, fire and emergency medical telecommunicators who operate telephones, radios and computer terminals responding to emergency and non-emergency requests for assistance. They obtain vital information regarding the nature and location of requests and dispatch assistance as appropriate.

This class meets the educational requirements for Florida Department of Health 911 Emergency Dispatcher Certification.

Program Details

Class Dates

Note: This course is not currently offered. Email the program coordinator if you'd like to be added to a waitlist and notified when the 911 Public Safety Telecommunicator course is available.

Career Entry Wages

$11 to $14 hourly (depending on agency)
Full and part-time employment is available

Employment Eligibility Requirements

1. High School diploma or equivalent
2. At least 18 years of age
3. Must be a U.S. citizen
4. Must have a valid driver license or valid photo ID
5. Must submit to a background fingerprint check through Brevard Police Testing & Selection Center.
6. Must not have been convicted of any felony offenses.
7. Must not have been convicted of any misdemeanor offenses involving perjury, false statement or domestic violence.
8. Must be of good moral character
9. Never have received a dishonorable discharge from U.S. Armed Forces
10. Proficient in using the keyboard and in typing. Prospective employers will require applicants to take a typing test and type between 40 words per minute (depending on the agency)
11. Employing agencies will require criminal history and background checks and may require drug screening and psychological testing. 

Course Entrance Steps

Please Note: EFSC is not currently offering this course or accepting application for the course. Email the program coordinator if you'd like to be added to a waitlist and notified when the 911 Public Safety Telecommunicator course is available.

Step #1: Meet eligibility requirements 1 through 10 as specified above in the Employment Eligibility Requirements.

Step #2: Complete a 911 Public Safety Telecommunicator Academy Application. To find out when the program will be available, contact program advisor Melissa Walker at 321- 433-5637 or walkerme@easternflorida.edu

Public Safety Institute
3865 North Wickham Road, Building 8, Room 201D
Melbourne, FL 32965

Step #3: Become an EFSC student by applying to EFSC through the Admissions Office.
All students must complete the EFSC Admissions process which includes an EFSC Application (new or re-admit), Application fee ($30), Term Assessment Fee ($10), Parking Permit Fee ($40 plus tax), high school transcripts sent to EFSC, New Student Orientation, and meeting Residency Requirements. Former students who have not attended EFSC within the past 12 months, must complete a re-admit application (no additional fee required). Official transcripts must be provided from all high schools, colleges, or universities previously attended. You cannot be registered for classes until your transcripts are received. Admissions will only accept official, sealed transcripts directly from your former school.

Step #4: Have proof of medical/accident insurance.
EFSC is not liable for any medical injuries sustained during training. All applicants must show proof of medical/accident insurance prior to beginning the academy and carry that insurance throughout the academy.

NOTE: A typing test is not required for entrance into this program. However students should be proficient with the keyboard/typewriter. Prospective employers will generally require applicants to take a typing test with a minimum of 25 to 35 words per minute accuracy (agencies differ in the wpm requirement).

Estimated Cost of Attendance

Florida Resident Tuition:
$593.92               (232 clock hours at current rate of $2.56 per clock hour)

$48.00               Lab Fee

Total Tuition       $641.92

To qualify for Florida Resident tuition, proof of residency in Florida must be shown for at least one year (i.e. Florida driver license, voter's registration card).

Non-Resident Tuition:

$2,378.00         (232 clock hours at current rate of $10.25 per clock hour)

$48.00              Lab Fee

Total Tuition $2,426.00

Additional Program Costs:

Graduation Fee: $20, This fee is incurred by all students completing a degree or certificate program, near the end of their program.

College Application Fee: $30, Initial application fee to attend EFSC. One-time fee requirement. If a student previously attended EFSC and paid this fee it is not required again.

Fingerprinting/Background Check: $65, You must be fingerprinted (FCIC/NCIC) to determine your criminal history. Contact the Brevard Police Testing Center for an appointment to be fingerprinted. Fingerprint reports are only valid for 6 months.

Student Access Fee: $10, This fee related to WiFi and print access is incurred by all students attending the College.

Parking Permit: $40 plus tax

Additional Expenses for Certification through the State of Florida Department of Health (DOH):
DOH state certification exam testing Fee: $75

After successfully passing the exam, there is a $50 application fee for certification.

Financial Aid

If you become employed by an agency, your agency may provide you with paid training (they will pay your tuition, lab fees and other expenses)

Contact our EFSC's Veteran's Affairs Advisor at 321-433-5532 if you are entitled to Veteran's benefits.

This program DOES NOT qualify for EFSC financial aid as it DOES NOT meet the criteria for funding through FAFSA. It also is NOT eligible for a Pell grant.

Sometimes funding or scholarships may be available at Career Source Brevard. Contact Career Source Brevard for the eligibility requirements in their programs at 321-504-7600

Contact Us

Melissa Walker, Student Advisor
Melbourne Campus
321- 433-5637
mailto: walkerme@easternflorida.edu