Reinstatement for eLearning Students at Eastern Florida

eLearning students who are reported as non-attending by their instructors may request reinstatement. Completion of the mandatory Canvas Student Training is required for all reinstatement requests. 

For complete details about the reinstatement process, check the table below and click that topic.

Appeals

Students have the right to several different types of appeals. An academic appeal can address issues with instructors, classmates, course content and/or delivery as well as grades. Students are encouraged to work with their instructors to resolve these issues informally. If informal discussion does not resolve the issue(s), the student can file a formal academic appeal with the instructor’s department chair.

For details on the appeals process, click that choice in the table.

Student Complaints

Eastern Florida State College is committed to resolving student complaints in an expeditious, fair and friendly manner. Students enrolled in an online course wishing to file a complaint related to their course and or instructor should contact the department chair responsible for that particular discipline.

For details on the grievance procedures, click that choice in the table below.

Reinstatement/Appeals/Student Complaint Process

Reinstatement Process

Students have four days to request reinstatement after notification of withdrawal from an online course has been sent. To access the reinstatement form login to MyEFSC and look under EFSC Student Applications in the left column. Students must complete a form for each course.

Reinstatements are dependent on documentation provided; students may fax supporting documentation to 321-433-5882 or email to elearning@easternflorida.edu. Once the reinstatement form/documentation is received, the information is forwarded to the instructor as well as the department chair for consideration. The instructor's input is a key factor in the final decision.

Appeals Process

Students have the right to file two different types of appeals. An academic appeal can address issues with instructors, classmates, course content, and/or delivery as well as grades. Students are encouraged to work with their instructors to resolve these issues informally. If informal discussion does not resolve the issue(s), the student can file a formal academic appeal with the instructor's department chair. All academic appeals must be accompanied with supporting documentation. Examples of supporting documents include e-mails between the instructor and students, the syllabus from the class, and any coursework with submittal dates/grades/attachments.

If the issue is not resolved at the department chair level, the appeal then moves to the eLearning Associate Provost.

Blue academic appeals forms can be found at any physical campus Admission's office or in any Associate Provost office. The Associate Provost office for eLearning is located in Building 10, Room 205 at the Melbourne Campus.

Students having issues with the administration, registration, late withdrawals, late drops, account adjustments, tuition credits, and other similar issues will need to file an administrative appeal with the eLearning Associate Provost office and use the same blue appeal form as referenced above. All appeals must be accompanied by documentation as listed below:

  • Serious illness or medical condition preventing course completion: a letter from the physician or surgeon's office must be provided; hospital documentation may also be provided.

  • Death of immediate family member (parent, sibling, spouse, and child): a copy of the death certificate or letter from clergy/attorney must be provided.

  • Death of a student: copy of death certificate must be provided

  • Involuntary change in conditions of employment: letter from the employer noting the involuntary shift change must be provided

  • Involuntary call to active military duty: copy of formal military orders must be provided

  • Institutional registration or course placement error: yellow registration sheet with advisor's signature.

  • Other emergency circumstances or extraordinary situations: legal documentation, bank statements

  • Financial hardships: See Poverty Guidelines at http://liheap.ncat.org/profiles/povertytables/FY2011/popstate.htm

In both academic and administrative appeals, approval or denial will rest with the value of the accompanied documentation. The eLearning Associate Provost will inform students in writing of the decision on the appeal. If students are not satisfied and have additional documentation that should be considered, students have the right to submit the appeal for additional consideration, the AP office will forward the appeal to the eLearning Campus Provost office. If students are unsatisfied with the Provost decision, they have the right to forward the appeal to the College-wide Student Appeals Committee. The decision from this committee is final.

Grievance Procedures

After exhausting all institutional complaint processes, Florida residents may file a complaint with the Florida Department of Education-Division of Colleges, and/or with EFSC's regional accrediting agency, The Commission on Colleges of the Southern Association of Colleges and Schools. Students residing in states other than Florida may file a complaint with the regulatory agency in the state where they are receiving the online instruction, and/or the Commission on Colleges.

Students who have questions regarding our grievance procedure can discuss them with eLearning personnel by e-mailing eLearning@easternflorida.edu or by calling 321-433-7100.

Most complaint processes external to EFSC require that the student:

1)      Document the steps taken to exhaust the institution's grievance process
2)      Describe the action taken by the institution to date in response to:

 

Area of Concern First Response Next Level NextLevel Final Level
Faculty Concerns eLearning Department Chair eLearning Associate Provost eLearning Provost College President
Enrollment/Registration Coordinator/eLearning eLearning Associate Provost eLearning Provost College President
Admissions Director of Enrollment Services Associate Director of College Admissions Registrar VP Enrollment Services
Bookstore Bookstore Manager Regional Manager    
 Financial Aid Financial Aid Specialist   Director of Financial Aid VP Enrollment Services
 Grade Appeal eLearning Department Chair eLearning Associate Provost eLearning Provost College President
 Technology Concerns Canvas Helpdesk   AVP of Information Technology VP Technical Services